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Client or the 3rd party hosting company acting on behalf of Client shall develop and maintain a clear and comprehensive privacy policy and comply with its terms and otherwise comply with all applicable laws in relation to data protection and privacy.
Survey programming must include hard quota stops to ensure it does not go over quota. If these are not in place, then all over quota completes will be charged at the full cost per interview price.
All help requests initiated by respondents must be directed to the appropriate survey support e- mail address at EKAS (the correct e-mail address will be communicated at the start of the project). EKAS will give Client prompt notice of the help requests, along with the nature of the service issues.
Client will designate a help resource to work with EKAS staff to address the service issues raised by these help requests. The client will work diligently to address all help requests, and EKAS reserves the right to stop delivering potential respondents to any and/or all of the client’s surveys until the issues that gave rise to the help requests have been resolved to EKAS’s satisfaction.
EKAS must be informed of any application of IP blockers during the bid stage. Failure to disclose IP blockers may result in delays in fieldwork and cost increases.
Client must communicate all respondent IDs and their respective survey completion status (complete, excluded during pre-screening, or incomplete) to EKAS within one week of project closure. If Client fails to communicate such completion status within one week of project closure, for the full cost per interview will be due for all respondents redirected to EKAS’s “complete” end page as well as for any respondents whose status is in doubt.
Unless otherwise approved in writing by EKAS, all respondents will be allowed to leave the survey and re-enter where they left off with all previous data saved.
In case of over-recruitment, the client shall pay for only the number of completes set forth in the PA.
Deliverables:
a. Raw Data file in excel, SPSS or ASCII- Costs at proposal stage assume three raw data deliverables throughout the project lifecycle. 1) Soft Launch 2) Interim 3) Final Data. Additional runs may incur additional fees.
b.Tables- Assume 1 global table. 1 Banner. Additional runs/breaks will incur additional fees.
Schedule – Upon receipt of the schedule of availability, respondents may pick any time that falls into that schedule. Any time booked on the schedule is considered confirmed.
Rescheduling – If Client requests that a scheduled interview be postponed or rescheduled, EKAS will charge:
Incentive:
> 2 business days before interview – No incentive will be charged, provided that if the respondent is a KOL or a payer then 50% of incentive will be charged
1-2 business days before interview – 50% of incentive
Within 1 business day of interview – 100% of incentive
Recruitment:
25% of the recruitment fee, unless the respondent cannot reschedule – in which case, EKAS will charge 100% of the recruitment fee and replace that candidate at the agreed pro-rata recruitment rate
Cancellation – If Client requests that a scheduled interview be cancelled, EKAS will charge:
Incentive:
> 2 business days before interview – No incentive will be charged, provided that unless if the respondent is a KOL or a payer then 50% of incentive will be charged
1-2 business days before interview – 50% of incentive
Within 1 business day of interview – 100% of incentive
Recruitment:
100% of the recruitment fee
Facility cancellation/rescheduling fees – Facility cancellation and rescheduling fees will depend upon the facility. EKAS reserves the right to charge for the full cancellation and rescheduling fees based on the facility’s terms and conditions.
Moderation – If Client cancels an interview:
Less than 48hrs prior to appointment, the cancellation fee is (i) 100% of the moderation costs for a face to face interview, or (ii) 50% of the moderation costs for a telephone/video interview.
More than 48hrs prior to appointment, the cancellation fee is 50% of the moderation costs for face to face interviews only.
Simultaneous translation for phone interview – If Client cancels an interview:
Less than 48hrs prior to appointment, the cancellation fee is 100% of the simultaneous translation costs.
More than 48hrs and less than a week prior to appointment, the cancellation fee is 50% of the simultaneous translation costs.
Simultaneous translation in facility – If Client cancels an interview:
Less than a week prior to appointment, the cancellation fee is 100% of the simultaneous translation costs.
More than a week prior to appointment, the cancellation fee is 50% of the simultaneous translation costs.
Please be advised to ensure quality fieldwork, EKAS will need to receive the questionnaire a minimum of 5 days before fieldwork. If the field work cannot be completed due to late arrival of the questionnaire, a cancellation fee may be required or additional costs may be incurred. EKAS provides a strike rate with each quote based on information provided, however if this is not achieved due to certain factors such as poor store traffic, quotas, environmental factors which are beyond EKAS control, the strike rate may be revised. If you are uncertain of the strike rate, EKAS strongly recommends that a pilot study is conducted to confirm rate before the main fieldwork commences.